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About Us

Welcome to WeTerra,

We’re Remko and Xareni, the creative duo behind this unique webshop. Our passion for design and our love for animals have come together in a truly special way. Every item you see here—from shirts and hoodies to caps, canvases, bags, and more—is designed by us, making each piece one-of-a-kind. We take pride in the fact that our clothing line caters to everyone, with styles for men, women, and kids alike.

But our story doesn’t end with fashion. Every purchase you make helps bring our dream to life: the creation of Happy Go Lucky, our very own animal sanctuary. This sanctuary is more than just a dream—it’s our mission. We envision a place where animals can thrive, free from harm, and live their lives in peace and happiness. And with your support, we’re making that vision a reality.
 

Thank you for joining us on this journey. By wearing our designs, you’re not just making a fashion statement—you’re helping to create a better world for animals.

With gratitude,
Remko & Xareni (XR)

FAQ

General​

 

  • How can I place an order?

    • Select your products, add them to your cart, and proceed to checkout.

  • What payment methods do you accept?

    • We accept credit/debit cards, iDeal, Google Pay & Apple Pay.

  • Can I track my order?

    • Yes, you'll receive a tracking number once your order is shipped.

  • What is your return policy?

    • You can return items within 5 working days for a refund or exchange.

  • Do you ship internationally?

    • Yes, we offer worldwide shipping.

  • How long does delivery take?

    • Delivery times depend on your location. Check the Shipping FAQ for more information.

  • What should I do if I receive a damaged item?

    • Contact us immediately with details and photos, and we’ll arrange a replacement.

  • Can I modify or cancel my order after it’s placed?

    • You can modify or cancel your order before 24 hours of placing. Contact us quickly for assistance.

  • Do you offer discounts or promotions?

    • Yes, check our homepage or subscribe to our newsletter for updates.

  • How do I use a discount code?

    • Enter the code at checkout in the "Discount Code" field to apply the discount.

Shipping​

 

1. Where do you ship to?
We ship worldwide, ensuring that you can receive our products no matter where you are!

2. Why is your shipping so cheap?
We offer the most affordable shipping option, which means your order may take a little longer to arrive. This allows us to pass on the savings to you!

3. What are the delivery times? (after printing)

  • The Netherlands: Around 8 working days

  • Europe: Around 13 working days

  • Rest of the world: Around 17 working days

4. Will I receive tracking information?
Yes, we provide regular updates on your shipment, including a track and trace code so you can monitor your package’s journey.

5. What happens if my shipment is delayed?
Due to our longer shipping times, delays can happen occasionally. If your order is significantly delayed, please contact us, and we’ll assist you with tracking it down.

6. Do you offer expedited shipping?
Currently, we focus on providing the most affordable shipping. However, if faster delivery options become available in the future, we’ll update our shipping policy.

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